PartnerCommunity has developed a Remedy Adapter for Microsoft BizTalk Server 2000/2002 that drastically reduces the time and cost for integrating applications based on BMC's Remedy Action Request System (ARS) platform with BizTalk, and other applications.

Adapter Description:

• Enables a two-way data replication mechanism between a Remedy system and external systems in real-time and/or batch mode.
• Supports any custom Remedy ARS form based application, such as Remedy Help Desk, Customer Support, CRM, and other packaged applications.
• Provides an intuitive configuration interface to define mapping and replication rules between ARS forms and the external systems.
• Does not require changes to the existing forms and fields of the application or development of custom filters.
• Minimal impact to application performance.

Adapter Capabilities:

• Automatic detection of updates, deletions, or insertions to Remedy forms.
• Packages these data changes into one or more XML documents and submits them to the external systems via a variety of transports.
• Inserts new records, map and apply changes, received from the external systems via a variety of transports, to a Remedy application.
• Built-in mechanism resolves replication conflicts intelligently.
• Access Remedy Managed database strictly through Remedy Server API.

Supported Transports:

• BizTalk AIC component
• MSMQ
• File sharing
• HTTP(S)

How It Works:

• The adapter uses database triggers to capture the changes and uses Remedy Server API to extract required fields from Remedy forms and forwards them to an external system.
• The adapter uses the Remedy Server API to apply changes received from the external system to the local Remedy database.
• The adapter applies an intelligent record conflict resolution algorithm.
• The adapter implements the IBTSAppIntegration interface, therefore, it can be easily set as the destination of a BizTalk Server channel or Orchestration Workflow.

Platforms Supported:
The adapter runs on Windows2000 and it can support Remedy ARS v4.5.1 or v5.0 running on Windows2000, Sun Solaris, and HPUX, using any of the following RDBMS: MSSQL 2000, Oracle 8, and 8i.

For additional information about this adapter, please contact: John Yin, (561) 886-1210 or jyin@partnercommunity.com.