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Customer Testimonial
“Customers that eBond with Verizon are the beneficiaries of our relationship with PartnerCommunity. By enabling our systems to talk directly to our customers' systems, we can speed our customer response times, helping to solve problems automatically and often times before staff at either company are aware that a problem has occurred.”
  - Mark Chodoronek, Executive Director, Verizon
 

About Us

PartnerCommunity, Inc. (PCI) has been a pioneer and leader in providing customer eBonding solution to telecom carriers and their enterprise customers since 2002.  While many of the Fortune 500 companies and large government agencies are using our solution, most people have not heard about us because our solution is often deployed under telecom carriers’ brand. 

PCI was founded in 2000, around the same time when the Internet bubble burst.  It was a challenging time for most companies, but even more so for those in the telecom industry.  Instead of trying to push our wares to as many prospects as we could find, like so many other dot com companies were doing, we chose instead to focus on understanding and solving our existing customers’ problems and pain points.  Such focus gave birth to our proprietary customer eBonding solution.  A lot has changed since then, but our focus on solving our customers’ issues has remained the same, which is reflected in the way we work with our customers.  We always take a proactive approach in understanding their business needs as well as technical requirements.  In the meantime, we have never missed a chance to help them understand what customer eBonding means to their business and processes.

Given that it usually takes us less than three months to complete a complex business-to-business (B2B) integration from start to finish, what we do is not just rewarding but almost “instantaneously” gratifying.  We take pride in each of the short journeys as we transform skeptical customers into advocates of our eBonding solutions as they see first-hand progress and success of such a complex integration project.  Besides our superior products and proven processes, our deep expertise serves as another important reason why we can complete such complex B2Bintegrations reliably and efficiently.  All of our team members have had many years of experience in customer eBonding – not only in integration technologies but also in business processes. 

Customer eBonding is what we do and is the only thing we do.  Plus, it is what we truly excel at.

 
 

People

A big reason so many of us joined PCI - and why we stay - is the people whom we work with: colleagues and customers. We know we are all making a positive impact on one another every day.

Most of our team members have at least a Master degree. All of them are enthusiastic, supportive and responsible.

 

Process

To make our solution reliable, scalable and cost-effective, we must have not only the right products, but also the right processes. In our integration projects, we put our focus on process and data mapping so we will always deliver what our customers expect.

 

Perfection

We pay great attention to details. We do not cut corners.

 
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